How to contact us
Call +1-888-492-5127, and select either:
- Security support—available 24/7 to:
- Respond to change requests and customer-initiated incidents*
- Monitor solution availability and health*
- Perform security monitoring, triage, and escalation for SIEM events*
- Decisive Cloud support—available 24/7 to:
- Monitor infrastructure
- Troubleshoot issues
- Ensure business continuity
- Infrastructure support—available 9am–5pm ET, Monday–Friday
Registered customers can open a support ticket by emailing servicedesk@decisivegroup.com
Customers can also access our service portal at servicedesk.decisivegroup.com
* Tickets will be dealt with according to priority level as aligned with documented service level offerings.
